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Touristic Mediator MT / 155 & Official Touristic Guide GT / 2055-BALL

F.A.Q.

What do I do if I have a hired tour and can’t go?

The cunsumidor should inform us through a message of whatsapp, sms or call us at the contact telephone number + 34 4 662 266 584 and another day will be proposed for the tour, in this case you will not lose it.

If it rains, what do I do?

The cunsumidor should inform us through a message of whatsapp, sms or call us at the contact telephone number + 34 4 662 266 584 and another day will be proposed for the tour, in this case you will not lose it. If the Tour takes place visiting a fully covered monument such as the Cathedral, the visit would continue its course

Can you cancel a tour?

The consumer must notify us of the cancellation through a message or WhatsApp or SMS to the phone +34 662 266 584. There is also the possibility of sending an email to the following address: info@balearicummare.com.

The consumer can withdraw from the contracted and depending services
in advance of the cancellation, you have the right to
return in the following terms:

1) Up to 3 days before the tour: 100% refund.
2) Up to 24 hours before the tour: 50% refund.
3) Within 24 hours prior to the tour: return 0.

Can you change the reserved day?

Yes, the consumer must notify us via whatsapp or sms message to the telephone + 34 662 266 584 and another day will be proposed for the Tour, in this case they will not lose it.

I am pregnant, can I do the Tour?

If you are pregnant, some Tours may not be suitable for you. When you book a Tour, it is your responsibility, including any member of your group, to ensure that you are in optimal conditions to make any journey.

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Hola, ¿ En qué podemos ayudarle ?.
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